FAQs

General

Shipping & Delivery

We are a one-woman team and will require 3 - 5 business days (excluding weekends and public holidays) to pack and dispatch your order unless otherwise stated. We seek your kind patience and understanding. 

 

Custom Orders

All custom orders require 14 business days (excluding weekends and public holidays) of production lead time, excluding shipping lead times, starting from the day payment is made.

 

On Kintsugi 

Why Kintsugi?

Our founder, Winnie.W became an active advocate for mental wellness after her battle with depression 7 years ago.

 

The philosophy of Kintsugi allows Winnie to understand her struggles tangibly, providing her self-discovery and healing by applying the philosophy in her works.

 

Our respect and adoration of Kintsugi inspired us to apply the philosophy as a metaphor for healing and meditative art. 

 

Understand more about the creative process behind our Kintsugi-inspired works by reading this post.

 

Do you break the pieces on purpose? If you do, is it still Kintsugi?

We understand that Kintsugi dates back to around 15th century and is essentially the art of repairing broken pottery & ceramics with urushi lacquer and gold. 

 

Our Kintsugi-inspired works are not intended to represent the traditional Kintsugi techniques and philosophy. Instead, we pay a respectful homage to the philosophy and craft with our understanding and insights.

 

The process of breaking and fixing broken objects helps us to understand life, adversities and finally, healing.

 

Sometimes, life slaps you in the face. When it does, we cannot control if we will shatter into pieces or perfect halves.

 

We can only face our broken pieces headstrong and create something stronger and more beautiful out of the adversity.

 

So... you break perfectly fine pieces for the sake of Kintsugi?

No, we don't! Every aspect of our brand and collection are designed and executed with great thought and considerations.

 

So be rest assured that we don’t break perfectly fine pieces for the sake of Kintsugi.

 

As part of our upcycling efforts, the majority of our Kintsugi works are created from flawed, imperfect, defective, rejected, broken pieces from our personal collection, manufacturers, hardware shops, restaurants etc.

 

Thus, all the pieces that we put up are one-of-a-kind and are usually one-offs.

 

By doing this, we can upcycle and breathe a new lease of life to defective objects while advocating on mental wellness and healing.

 

Now, that to us, is a win-win!

 

If you happen to know more channels to get pieces for upcycling, do email us at staygold@goldandbehold.co

 

Are you using the traditional Kintsugi method?

We are using Modern Kintsugi methods to restore the pieces. The traditional Kintsugi uses Urushi. However, Urushi is an oily mixture of organic compounds with allergenic properties and can cause an allergic reaction similar to poison ivy.

 

Thus, we have decided to err on the safer side by using alternative adhesives for our works and workshops.

 

Meanwhile, we are in the midst of mastering the traditional Kintsugi method.

 

On Kintsugi Workshops

Why do we break the object during the workshop instead of learning how to fix already broken pieces?

We understand that traditional Kintsugi fixes pottery that has broken unintentionally.

 

We believe in crafting an experiential workshop that provides self-discovery and reflection. In this workshop, the process of breaking an object is a symbolic representation of life's adversity, making it an essential part of the workshop.

 

It serves as a metaphor in life and teaches us that sometimes life slaps you in the face. When it does, we cannot control if we will shatter into pieces or perfect halves.

  

We can only face our broken pieces headstrong and create something stronger and more beautiful out of adversity.

 

As part of our upcycling efforts, you will be using beautifully curated pieces with slight manufacturing defects.

 

Every part of the workshop and our pieces are designed and executed with great thoughts and considerations.